At VOUS Salon Retreat, we believe an exceptional experience begins with mutual respect. Every appointment is thoughtfully reserved, and every guest's time and investment matter to us. Our policies are designed to protect that experience, honor the time of our team and guests, and ensure the same thoughtful care and consideration for everyone who walks through our doors.

 

Reservations & Cancellations

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A 50% deposit is required at the time of online booking to secure your appointment. We kindly request at least 24 hours' notice for cancellations or rescheduling. Cancellations made at least 24 hours before your scheduled appointment will receive a full refund of the deposit. Cancellations made with less than 24 hours' notice, as well as missed appointments, are subject to a charge of up to 100% of the scheduled service price. For groups of three or more, we require at least 72 hours' notice for cancellations.

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Arrival & Check-In

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For spa treatments, we invite you to arrive at least 15 minutes before your scheduled appointment. This allows you time to settle in, enjoy our Relaxation Lounge, and ease into your experience before your treatment begins.

 

 

Personal Belongings

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We encourage guests to leave valuable jewelry and personal belongings at home when visiting the retreat. While lockers are available for your convenience, VOUS Salon Retreat is not responsible for lost, stolen, or damaged personal items, including those stored in our lockers.

 

 

Late Arrivals

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We understand that unexpected delays happen. Guests arriving late may have their treatment time shortened to accommodate the appointments that follow. We appreciate your understanding as we honor the reserved time of every guest.

 

 

Refunds & Service Adjustments

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All sales are final. At VOUS Salon Retreat, your satisfaction matters to us, and we stand behind the quality of our services. Should you have any concerns with the results of your appointment, we kindly ask that you contact us within 7 days of your completed service. Complimentary adjustments will be provided when appropriate to address concerns related to the original service performed.

 

 

Group Reservations

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Planning a visit with friends, family, or colleagues? For groups of three or more, we kindly ask that you contact us directly at (256) 417-1862 or vous@voussalonretreat.com to coordinate your reservations. Group experiences require thoughtful planning, and our team is happy to assist in creating a seamless and enjoyable visit for everyone in your party.

 

 

Gift Cards

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Give the gift of an experience worth savoring. VOUS gift cards are a thoughtful way to treat someone special to a little time just for themselves. Gift cards are available for purchase online and may be redeemed toward eligible services at VOUS Salon Retreat. All gift card sales are final, subject to applicable law.

Purchase Your Gift Card Here

 

 

Age Requirements

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Guests ages 17 and younger must be accompanied by a parent or responsible adult during their visit to VOUS Salon Retreat.

 

 

Hours & Reservations

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Our hours of operation may vary seasonally and during holidays. For current availability or assistance with reservations, please call (256) 417-1862 or visit voussalonretreat.com to book your experience.